Posts Tagged ‘employee engagement’

Much has been written on how to get the best out of people. Too often, however, employees do not have a good enough incentive to actually give their best. Reasons to work harder are often couched in boosting the bottom line benefits which are far removed from the employees’ own interests, or yours as an HR professional.

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There have been many victims of the NatWest/RBS computer glitch – the young girl in South America waiting for funds to clear for an emergency operation and the man remanded in prison because his bail money was not transferred. House moves have foundered, small businesses have suffered and holidays have been cancelled.

At this relatively early stage in what is likely to be a long, drawn out and messy process – the Financial Ombudsman Service is already suggesting complete resolution is weeks away – there circulates much doubt and uncertainty. How many of the bank’s 15 million customer accounts have been affected? Where does the fault for the issue lie – in simple sloppy coding, the downsizing of the bank’s IT function or off-shoring in the direction of India?

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The global economic situation has had a phenomenal impact on employees. After seeing organisations fail or implode, and friends and relatives being ‘let go’ with no thought to the loyalty they have shown when times were good, many people are beginning to rethink the part that work plays in their lives.

The result? A workforce that’s turning off, performance that’s dropping, and business leaders who are left scratching their heads looking for elusive solutions. And without money as the traditional, default motivator, many leaders are stuck as to exactly what they can do to get their people switched on, focused, and performing again. It’s certainly the challenge of our time, and perhaps the greatest challenge for generations.

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There’s much current talk about a shareholder spring, with senior executives such as AstraZeneca’s David Brennan, Trinity Mirror’s Sly Bailey and Aviva’s David Moss all forced to leave high profile CEO roles, as a result of a rising backlash against exorbitant boardroom remuneration. However, might an employee spring be the next cab on the rank? There is a growing body of evidence of an increasingly jaundiced relationship between employee and employer.
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